Refund Policy

Credit packs, subscriptions, the Founders deposit, and any other purchase made on Zooq are non-refundable. Before buying, you can test the API with 300 free credits granted on signup to confirm it fits your use case.

Credits charged for a call that could not do its work are returned to your balance automatically: upstream server errors (5xx), upstream rate limits, timeouts, provider authentication problems on our side, and requests the upstream rejects as invalid. Arguments we can tell are wrong before the call — a malformed identifier, an unknown parameter — are refused without charging anything at all.

A lookup that runs and legitimately finds no result is charged: the search was performed, and “no match” is a result. This is a credit-ledger correction, not a money refund — your balance goes back up; no card is touched. The adjustment appears in your transaction history within seconds.

Zooq does not provide monetary reimbursement, credit top-ups, extended subscription periods, or any other form of compensation for service downtime, planned maintenance, upstream outages, or degraded performance. The Service is offered as-is, with no uptime SLA on any tier.

Live status is at /status. We publish incidents there for transparency, not as a basis for refunds.

If Zooq permanently shuts down, the maximum amount any customer is entitled to is calculated as:

refund_max = (credits_bought − credits_used) × price_per_credit_paid

where price_per_credit_paid is the effective per-credit price of the specific pack or subscription that originally credited your account (calculated separately per purchase). Used credits, unredeemed bonuses, and discount portions are not refundable. Any such wind-down refund is paid via the original payment method or equivalent within 30 days of the shutdown announcement.

This clause is the entire scope of compensation owed to customers in a discontinuation scenario.

For invoice questions, billing errors, or anything else about a past purchase, email hello@zooq.dev with your account email and the order ID. We respond within 5 business days.